RETURNS POLICY

 

At The Cottonwood Shop we are proud to offer quality merchandise that's built to last, so if you have questions or concerns about any of your purchases we want to know. For assistance in usage/operation of your product, or to request a refund please call us at 1.307.674.7980. We're here to help.

 

RETURNS:

Item/s must be returned within 30 calendar days from the date they were received.

To be eligible for a return, all item/s must be unused and in the same condtion that they were received.

Item/s must be in the original packaging. 

Item/s must be accompanied by a receipt. 

 

REFUNDS:

Once item/s for return are received, they will be immeadiately inspected it to see that they meet all refund requirements at which point the purchaser will be notified on the status of the refund.

If approved, a refund will be initiated in the same form of payment originally used for purchase.

For items with manuacturer decfects, refund procedures may vary case to case. Approval of refund must first be granted by the manufacturer and then by the Cottonwood Shop. If the refund is approved, either Cottonwood Shop will intiate the refund in the same form of payment originally used for purchase or arrangements will be made with the manufacturer for return or replacement directly through the manufacturer.

SHIPPING:

Purchaser is responsible for paying shipping costs for returned items. Shipping costs are non re-fundable. If a refund is granted the cost of shipping will be deducted from the refund. 

 

SALE ITEMS:

All sale items are final and are not eligible for refund.