Customer Support



    Shipping & returns

    Return and Refund Policy

    Last updated: April 16, 2020

    Thank you for shopping at Cottonwood Kitchen + Home operated by Cottonwood
    Kitchen + Home.

    If, for any reason, You are not completely satisfied with a purchase We invite
    You to review our policy on refunds and returns.

    The following terms are applicable for any products that You purchased with

    Interpretation and Definitions


    The words of which the initial letter is capitalized have meanings defined
    under the following conditions.

    The following definitions shall have the same meaning regardless of whether
    they appear in singular or in plural.


    For the purposes of this Return and Refund Policy:

    * You means the individual accessing or using the Service, or the company,
    or other legal entity on behalf of which such individual is accessing or
    using the Service, as applicable.
    * Company (referred to as either "the Company", "We", "Us" or "Our" in this
    Agreement) refers to Cottonwood Kitchen + Home, 234 N Main St Sheridan, WY
    * Service refers to the Website.
    * Website refers to Cottonwood Kitchen + Home, accessible from
    * Goods refer to the items offered for sale on the Service.
    * Orders mean a request by You to purchase Goods from Us.

    Your Order Cancellation Rights

    You are entitled to cancel Your Order within 14 days without giving any reason
    for doing so.

    The deadline for cancelling an Order is 14 days from the date on which You
    received the Goods or on which a third party you have appointed, who is not
    the carrier, takes possession of the product delivered.

    In order to exercise Your right of cancellation, You must inform Us of your
    decision by means of a clear statement. You can inform us of your decision by:

    * By email: [email protected]
    * By phone number: 307.674.7980

    We will reimburse You no later than 14 days from the day on which We receive
    the returned Goods. We will use the same means of payment as You used for the
    Order, and You will not incur any fees for such reimbursement.

    Conditions for Returns

    In order for the Goods to be eligible for a return, please make sure that:

    * The Goods were purchased in the last 14 days
    * The Goods are in the original packaging
    * The Goods were not used or damaged

    The following Goods cannot be returned:

    * The supply of Goods made to Your specifications or clearly personalized.
    * The supply of Goods which according to their nature are not suitable to be
    returned, deteriorate rapidly or where the date of expiry is over.
    * The supply of Goods which are not suitable for return due to health
    protection or hygiene reasons and were unsealed after delivery.
    * The supply of Goods which are, after delivery, according to their nature,
    inseparably mixed with other items.

    We reserve the right to refuse returns of any merchandise that does not meet
    the above return conditions in our sole discretion.

    Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot
    be refunded. This exclusion may not apply to You if it is not permitted by
    applicable law.

    Returning Goods

    You are responsible for the cost and risk of returning the Goods to Us. You
    should send the Goods at the following address:

    234 N Main St Sheridan, WY 82801 USA

    We cannot be held responsible for Goods damaged or lost in return shipment.
    Therefore, We recommend an insured and trackable mail service. We are unable
    to issue a refund without actual receipt of the Goods or proof of received
    return delivery.


    If you need to exchange a product for the same one, contact us. Please note
    that We only replace Goods you received defective or damaged.


    If the Goods were marked as a gift when purchased and then shipped directly to
    you, You'll receive a gift credit for the value of your return. Once the
    returned product is received, a gift certificate will be mailed to You.

    If the Goods weren't marked as a gift when purchased, or the gift giver had
    the Order shipped to themselves to give it to You later, We will send the
    refund to the gift giver.

    Contact us

    If you have any questions about our Returns and Refunds Policy, please contact

    * By email: [email protected]
    * By phone number: 307.674.7980

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